Tel: +501 222-4757 | Toll Free: 0800 CALL BWS | 0800 BWS LEAK

Belize Water Services – Delivering water and more!

Belize Water Services Limited is the water and sewerage utility for the country of Belize serving the larger municipal areas of the country.

CUSTOMER SERVICE

Customer Classification

Classification is based on the type of activities occurs at the various premises – which can be either residential, commercial/business, and or government customers.

Residential Customers

The residential classification is defined as household dwelling which consume water solely for domestic use.

Business/Commercial Customers

The Commercial  Classification is defined business establishments, including but not limited to offices, hotels, resorts, motel, bed & breakfasts, boarding houses, restaurants, wholesale businesses,  retail stores/shops, places of worship, data and call centers, quasi-government and machinery, chemicals and food manufacturing/sales and health social and educational institutions.

Government Accounts

Government classification is defined as all governmental organization.

With e-service you are able to access all your BWSL account information from the comfort of your home or whilst travelling abroad

  • Information available
  • Transaction history
  • Usage history Consumption history
  • Past bills

Additionally you have the option to receive notification by email or SMS messages which will let you know:

  • When payment becomes due
  • Reminder notices
  • Copy of bill (e-bill)
  • Payment notification
  • Water interruption notices

BWS Account

In order to get started, follow the instructions below:

  • Click on this registration link
  • Fill out the registration form providing your email address which will be the User ID.
  • Click Agree to terms and service
  • Fill out the General Information form, you’ll need your account number, if you have more than one account you can register these under the security tab once your account is created.
  • On the next step you can enter your payment method or you can skip this step.
  • Finish up the registration process and log into your account

BWS offers several options to pay your bill making it easier and more convenient:

  • At any of our collection agents:
    • Benque Viejo – Mount Carmel Credit Union – # 4 Church Street –  823-2003
    • Burrell Boom – Grace Thompson  – Burrell Boom Road – 205-9014
    • Forest Home, P.G – Angelina Teul Pau – Tuel’s Grocery – 670-0765
    • Hattieville – Gretel Jones –  126 Camal Street –  205-6269
    • Ladyville – Robco – 9 ¾ Miles George Price Highway – 225-2147
  • ATM payments at:
    • Scotia Bank.

Information Required

Name of customer (to identify customer name)

  • A valid ID (social security card, passport or drivers license)
  • In the case of a business customer you are required to bring along a written request on the company’s letter head and the person authorized to conduct the transaction on the company’s’ behalf needs to have an identification card.

Address (proof of residency at the premises)

  • Property #
  • Location
  • Rent receipt  or lease agreement (if renting the property)
  • Authorization from Landlord indicating that he/she is allowing meter to be installed at address

Mode of contact

  • Email address
  • Phone number (cell phone or a home number)

Steps for applying for a new connection or transfer of premises

    • Step 1 – You need to visit the office or can apply online on our website
    • Step 2 – Ensure that you bring along the information listed above
    • Step 3 – If the premises that you will be moving into has a meter number, bring along the meter # with you which will allow the process to be much more efficiently.
    • Step 4 – If you come into the office one of our friendly Customer Service Representative (CSR) will assist you with filling out the form and you will be required to sign the form.
    • Step 5 – the CSR will conduct verification in the system to see if you had any previous account with the company or any outstanding balance. This information will be passed along to you by the CSR. You will be required to clear or make arrangements to clear any outstanding balances.
    • Step 6 – If you brought in a meter number or if we verify that a meter is at the premises you will be asked to make the payment. (In the event that the meter at the premises was not disconnected for more than six (6) months or not illegal activities identified) If a meter is not attached to the premises or if the meter was disconnected for more than six (6) months or record of illegal activities a site inspection will be required this will take at least two (2) days.
    • Step 7 – When the site inspection is completed the company will inform you that you can come in to make payment for the service.
    • Step 8 – If a meter is at the premises and it only requires removal of the pin your service will be connected within a day but not later than 2 business day. If it requires the installation of a meter your connection will be done within 1 to 3 business days.

Please note that installation that requires heavy equipment or permission to cross the street has to be coordinated with the city council or municipal board. This will require additional time for the job to be completed.

Apply for a Meter
A Tariff Calculator  is available to assist in estimating your consumption charge.