Belize Water Services – Delivering water and more!
Belize Water Services Limited is the water and sewerage utility for the country of Belize serving the larger municipal areas of the country.
To improve the lives of consumers by delivering cost-effective and sustainable supply of high quality water and wasterwater services, in an environmentally and socially responsible manner, promoting employee excellence and providing a fair return to our shareholders.
VISION STATEMENT
The leading utility in the developing world, delivering excellence to stakeholders through highly trained, courteous and empowered staff.
ABOUT US
Belize Water Services Limited (BWS) is the national water and sewerage utility that was vested with the Assets and Liabilities of the Water and Sewerage Authority (WASA) in March 2001. The company has issued share capital of forty million (40,000,000) shares with the Government of Belize (GOB), the majority shareholder, owning approximately 82.6% of the total shares; the Social Security Board holds 10% and minority shareholders the remainder. BWS is a regulated utility – the regulatory controls include a statutory regulator, the Public Utilities Commission, the Water Industry Act (2001), an operating license issued by the PUC and a Codes of Practice which is agreed by the Regulator and BWS and updated periodically.
Belize Water Services Limited operates in licensed service areas, serving all the municipalities of the country as well as some 44 villages. As at March 2019, BWS serves over 60,000 connections or approximately 257,000 consumers, with a total average water demand of approximately 225 million US gallons per month. Over 60% of the water supplied is produced using conventional water treatment processes with rivers as its sources. Satellite water wells are used for the majority of the other water systems. In San Pedro and Caye Caulker, BWS distributes water which has been treated by Reverse Osmosis, converting sea water to drinking water.
Since inception, BWS has continuously invested in improvement of assets and implementation of improved procedures and controls to increase its efficiency. In performing all the various investment projects, most of which are expansions or improvements to water systems, BWS focuses on the requirements of our stakeholders, including our Customers, Employees and Shareholders. Fundamental to meeting the company’s vision, both in the short and long term, has been the initiation of a holistic strategic approach towards improving the Company’s performance. This broad-based strategy, utilizing a structured approach to balance and align initiatives, provides the Company with a firm platform, which builds on achievements and aims to achieve further objectives in the coming years.
The Company’s head office is in Belize City and it administrates operations via eleven (11) offices throughout the country.
Management and staff will focus on improving:
- Customer response time;
- Productivity;
- Public Relations;
- Non Revenue water; and
- Profitability
Our Core Values
FAIRNESS
We do what is right and treat everyone fairly, the same way we would want to be treated.
ACCOUNTABILITY
We are transparent in all activities, taking responsibility for what we do and accepting appropriate rewards and consequences for our performance.
INTEGRITY
We are open and honest, true to our beliefs, matching our behaviour to our words and being morally responsible at all times.
RESPECT
We have the highest regard for our customers, stakeholders, and colleagues, treating them with dignity, equality, kindness and trust.
STEWARDSHIP
We are committed to building a better, more efficient company, acting with owner’s mentality, to develop our resources and improve performance and improving our communities and the environment.
SERVICE-ORIENTED
We are committed to serving our valued customers by understanding their needs and delivering a high standard of professionalism and workmanship at all times.
TEAMWORK
We work together through cooperation, dedication, and open communication.